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Archive for 2009

Sears Automotive – A Chronicle of Customer Service Through Social Media

By ⋅ October 22, 2009 ⋅ 9 comments

Last week, I chronicled my experience dealing with Sears Automotive over the course of the month of September. I decided to use this as an experiment in social media to see what kind of response I would get from Sears by writing the blog and then seeing what attention I could garner by promoting it online.

Sears Automotive – An Experience in Poor Customer Service

By ⋅ October 16, 2009 ⋅ 7 comments

This past summer, the light on my dashboard came on letting me know that my brake pads needed to be replaced. Unfortunately, bringing the car in to Sears Automotive for repairs lead to far more problems than I ever expected to need to fix and cost me far more in money and time than I ever expected.

Review: Verizon Blackberry Tour – Followup

By ⋅ October 12, 2009 ⋅ 9 comments

As previously chronicled, I picked up a Blackberry Tour as my new cell phone of choice. Unfortunately, that decision was ultimately that decision was faulty and I have fallen back to my Samsung i760.

The Power of Baked Goods – Cupcakes4Charity

By ⋅ October 9, 2009 ⋅ 5 comments

On Thursday, October 1, my friends Joey, Anna and Sara held the first Cupcakes4Charity event in New York City at the Roger Smith Hotel. Through the power of social media, goodwill and cupcakes, they were able to raise $1,100 for the American Cancer Society.

Pop Culture in Mirror May Be Closer Than It Appears

By ⋅ October 1, 2009 ⋅ Post a comment

For the last decade, we have been repeating the styles that have come before. Music, movies, fashion and other elements of our popular culture have been co-opting what has been created in previous decades rather than moving forward with new and completely original ideas, leaving us in a place where we are reliving our history through selective lenses of the past.

Review: Verizon Blackberry Tour

By ⋅ September 25, 2009 ⋅ 3 comments

With my recent contract expiration, Verizon entitled me to a discount on a new phone. Since Windows Mobile 6.1 was continually locking up my Samsung i760, I decided it was time to finally move off the Windows Mobile platform. Had Verizon introduced an iPhone, that would have been my phone of choice, but I decided to take the Blackberry plunge to their “latest and greatest,” the Tour.

The Cost of Self Promotion

By ⋅ September 17, 2009 ⋅ 2 comments

I’ve previously blogged about how we are each our own brand, but what is the currency of that brand? Each of us have a value based on our actions and the type of attention we bring, creating our social currency.

Who Owns Your Media?

By ⋅ September 10, 2009 ⋅ 2 comments

When we purchased our media on physical medium like DVDs and CDs, we knew that it was ours to take home, enjoyand share as we saw fit. Now that we have entered the digital era, who owns our music and movies, and who decides when and where we get to consume it?

TouristBot – Social Engagement Through Autonomy

By ⋅ September 2, 2009 ⋅ 5 comments

Having decided to attend Brickfair, I had an idea for a Mindstorms robot that would take pictures at the event. From there, the concept of TouristBot was born.

JustJon.Net – The Song

By ⋅ August 30, 2009 ⋅ One comment

On the second to last installment on The Experience with Don Stugots and Regina, British children’s host and singer Frank Sidebottom offered to do advertising on The Experience on his next appearance, and I happened to be listening live in the show’s chat room and offered 75 cents in exchange for an ad. Since I really didn’t have anything to advertise at the time Frank created this song for JustJon.Net.

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